We recently wrapped up a 5-month long project for the City of Rochester. The scope of this project was to implement Microsoft Dynamics CRM for Operation Transformation Rochester (OTR) Adult Employment Services. Aeon delivered a Program Management System that made OTR employees more efficient at their jobs: i.e. increasing reporting capabilities, improving data quality, and enforcing standardized processes. By the time we went live with this project, OTR employees were able capture more individuals seeking assistance, provide increased quality of assistance, and assess the quality of referred providers more efficiently.
At the beginning of this project, the entire team collaborated to identify the project risks and constraints. Open and constant communication was “key” between Aeon and the City of Rochester. And we’re talking about sharing knowledge – not just weekly or daily, but sometimes hourly. We worked closely within our team at Aeon, as well as with our client and executive management.
We supported the City of Rochester to manage the timeline, scope, and costs throughout the project lifecycle. This included weekly status reports for distribution to both the City and Aeon Nexus team management, weekly status meetings, acceptance of deliverables, project schedule, and open issues.
There were two very important project management tools the we used consistently throughout this process: Teamwork & Fogbugz.
Once we were done with development and implementation, we trained the City of Rochester team on how to navigate and use their new system. We also traveled to Rochester to do a 4-day live user training.
In the end, our project milestones stayed on track and we went live as planned.
I learned a great deal from this project. For one, if you aren’t properly collaborating with your team, well then you should be. The likelihood of success on current and future projects is much higher with good partnership. Also, be prepared for change. Plans will change as you proceed and you must always revisit and reaffirm your objectives, constraints, and assumptions. It was imperative that we were flexible, took occasional risks, communicated a lot, and asked for help when it was needed.
As a project manager, I thrive on the excitement, meet the challenges with determination, and settle for nothing less than success.