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Case Study
Case Study
Business Situation
The City of Doral was experiencing significant growth, increasing the demand for enhanced citizen access and eServices. Doral, and their increasingly tech-conscious population, was challenged to find new ways to streamline communications in a manner that reduced complexity, increased quality, and managed costs associated with constituent services. City leaders, tasked with directing the complex daily operations of a rapidly expanding population, looked to technology to provide the tools and metrics necessary to make informed decisions. In order to manage their growing operations, City leadership was looking for better ways to gain admittance to key performance indicators, ensuring they were maximizing budgets and resources for Doral’s citizens.
Solution
Based on Microsoft CityNext, Aeon Nexus Corporation’s eGovernment platform – CitiNexus – is a robust web portal, reporting, and eServices solution capable of expanding with Doral’s increasing population growth, while addressing the City’s critical need to improve citizen access, reporting, service delivery, and efficiency. Developed with an awareness of the complexities often plaguing government IT departments, CitiNexus was architected to minimize technical complexity while remaining abundantly flexible to help reduce overall costs for the City. Key features include responsive design, accessibility, cloud based delivery, compliancy, reliability, convenience, scalability, and enhanced security.
Benefits
Our solution for the City of Doral, enables the city to empower its citizens with a technologically advanced portal while providing City staff with convenient, time saving solutions aimed at helping minimize workloads. Decision makers and power users are now empowered with the ability to visualize data, share discoveries, and collaborate in intuitive ways.
The City of Doral’s site is not only making the City more efficient, but it’s setting the standard for how all cities should operate, deliver value, and interact with its citizens.
Solution Type
Government Constituent Services Non-Emergency Services 311 Information Sharing
User Base
54,000 Citizens 100 System Users
Software
Microsoft Dynamics CRM 2016 Adxstudio Portal Laserfiche
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