You’re offline. This is a read only version of the page.
About
About
Careers
Our Blog
Services
Technologies
Technologies
Dynamics 365
Portals
Power BI
SharePoint
Solutions
JusticeNexus
PoliceNexus
ReadyNexus
CitiNexus
Government
Health and Human Services
Experience
Experience
Contracts
Search
Sign in
Home
Case Studies
Case Study
Case Study
Business Situation
The New York City Department of Finance (DOF) required a unified and centralized method of correspondence tracking. Their objectives included developing a standardized system to collect correspondence in order to facilitate the processing, tracking, and monitoring of correspondence through automated workflows.
Solution
Aeon Nexus replaced DOF’s existing Siebel manual email management process with an automated correspondence system utilizing the cloud-based Dynamics 365 platform. By leveraging this platform, Aeon Nexus developed an intuitive and user-friendly solution. This system provides automated workflows that capture and record all incoming and outgoing communication, integration with built-in document management, and generated template-driven response documents and emails. Efficient search and retrieval assignments of tasks and report generation offers unsurpassed levels of client service and traceability. Management dashboards and reporting allowed for real time business critical management information being readily available and easily accessible.
Benefits
This unified correspondence management solution used by DOF business units greatly reduces correspondence response times with the public. Users were able to easily adapt to the new system after only a single training session. Our system has eliminated manual processes and increased DOF’s correspondence productivity by 50%.
The Dynamics CRM Online 2016 implementation has proven to be a robust and repeatable solution that can find value in any government agency.
Solution Type
Government Correspondence Management Case Management Communications Tracking
User Base
15,000 Correspondences Per Week 150 System Users
Software
Microsoft Dynamics CRM 2016 Online Gov’t SharePoint Office 365 Adxstudio Portal MS Outlook Client
2022 Aeon Nexus Corporation - All Rights Reserved.
Privacy Statement