Dynamics 365 is a full-service, COTS (commercial-off-the-shelf) customer relationship management (CRM) application that provides a complete suite of powerful case management capabilities, all with a familiar user interface based on Microsoft Office. Dynamics 365 is an exceptional application because of its wide range of benefits, including:

  • point-and-click reconfigurability
  • enterprise scalability
  • easy interoperability with existing applications and databases
  • runs natively within Outlook or within major web browsers as a web application

A lot goes into your consideration when choosing the correct CRM solution for your organization. Part of that process should contain finding the right technology partner that’s focused on your entities needs and offers the top CRM services and product knowledge available.



Engage with citizens through connected mobile services to better understand citizen needs and increase reach, participation, and satisfaction through new citizen experiences


Empower and mobilize your employees with cloud-enabled, role-related applications and smart city innovations to increase cross-team collaboration, helping deliver new citizen experiences with greater production and efficiency


Optimize the operating efficiency of cities with flexible, trusted cloud services and solutions and smart city innovations, allowing you to harness the power of the cloud on your terms to drive digital transformation


Transform your agency by harnessing the cloud and data explosion to innovate and design new digital services that benefit society, provide transparency, improve urban planning, and encourage citizen participation